REI Hub and TurboTenant have partnered to better serve our mutual customers by integrating our respective services. TurboTenant customers can now add REI Hub to their TurboTenant subscription, enabling the custom-built integration that will import all payments processed through TurboTenant into REI Hub.
This prevents you from having to manage your payment information in both your property management system and your accounting system, saving you serious time!
Some important things to know:
The integration must be activated from your TurboTenant account. TurboTenant manages subscription and billing for all integration customers.
Existing REI Hub subscribers who wish to add the integration must activate the integration through TurboTenant and then contact REI Hub support for assistance in merging portfolios.
Payments are automatically imported from TurboTenant and immediately recognized for taxes. Therefore, all deposits in your linked bank accounts corresponding to these payments should be booked as a TurboTenant Deposit or Transfer Between Accounts to prevent double booking revenue.
Payments electronically processed through TurboTenant and payments manually marked as paid in TurboTenant are handled differently.
Getting Started and Portfolio Setup
To activate the integration between TurboTenant and REI Hub, go to your TurboTenant account and follow the prompts to Add Accounting to your TurboTenant subscription. This is the only way to activate the integration—subscribing to TurboTenant and REI Hub independently will not connect the two accounts.
After you activate the REI Hub accounting add-on to your TurboTenant subscription, the custom integration will create a new REI Hub portfolio with all the properties and units in your TurboTenant account. The system will import all historic TurboTenant payment transactions, including both electronically processed payments and manually marked as paid payments.
In your new REI Hub portfolio, you will be prompted to create a password and to (optionally) enter Estimated Market Values for your properties.
The recommended next step is to link your operating bank and credit card accounts to securely import transactions.
Payments Imported Through the Integration
Payments are imported from TurboTenant differently based on how they are processed and recorded in TurboTenant. Click here to learn about payments processed electronically through TurboTenant, and here to learn more about payments manually marked as paid in TurboTenant.
As payments are imported from TurboTenant to REI Hub in real-time, they are immediately recognized for taxes with the appropriate property, unit, revenue, and expense information.
Any imported deposits in your linked bank accounts associated with TurboTenant payments should be booked as a TurboTenant Deposit or a Transfer Between Accounts. This prevents double-booking your revenues, as that information has already been brought in through the integration.
TurboTenant manages subscription and billing for all customers utilizing the integration, as it is only available by adding REI Hub to your existing TurboTenant subscription.
Please contact the TurboTenant support team with questions about subscription, billing, and payment information. The REI Hub support team cannot access this information and cannot process changes on your behalf.
Existing REI Hub Subscribers
Current REI Hub subscribers who wish to take advantage of the integration will need to follow a similar process. You will need to add accounting to your TurboTenant account to create a new REI Hub portfolio linked to TurboTenant.
Please contact the REI Hub support team for assistance in merging your two portfolios (the technical team must do this manually) and cancel your direct subscription.
Still have questions? Reach out to our Support Team via email at [email protected] or call us at (888)939-6865.