If you are subscribed directly to REI Hub, please see the below instructions for updating your payment information.
If you are subscribed to REI Hub via one of our property management partners (such as TurboTenant or RentRedi) then you will need to update your payment information in their system. TurboTenant and RentRedi resell the REI Hub software and set their own pricing and manage subscription and billing in their system, and not in REI Hub's.
To Update Your Payment Information
1) Click on the three horizontal lines in the upper right corner next to your portfolio name
2) Click on Subscription
3) Click the 'Update Payment Method' button
Click ACH to connect your bank or financial institution through Plaid.
Select Credit/Debit Card to input the card number, expiration date, and CVC.
To Update Your Subscription
1) Click the 'Update Subscription Plan' button
2) Select the subscription plan from the list dropdown
REI Hub's pricing is based on the number of units, or doors, in your portfolio (essentially, reportable items or classes). So a six-unit apartment complex is counted as six units, a single-family home is one unit, a duplex is two units, etc.
3) Click 'Update' to confirm
When updating your subscription, you will receive a prorated credit for any time remaining on your existing subscription plan, and your billing cycle will be reset to today's date.
If you add new properties or units, the system will automatically update you to the next subscription tier.
Still have questions? Reach out to our Support Team via email at [email protected] or call us at (888)939-6865.