If you're having trouble logging into your REI Hub portfolio, look no further! This article explains common login issues and how to resolve them.

When you're on the REI Hub website, the "Start for Free" or "Start My Free Trial Now" buttons are always visible. This is only if you want to start an entirely brand new portfolio. If you have an existing portfolio and you're looking to log in, you'll click "Sign In." If the "Sign In" button is not visible, click the three lines in the top right corner, and the "Sign In" button should appear.

If you accidentally created a portfolio, that's okay! Each REI Hub direct portfolio comes with a 14-day free trial with no credit card required, so there was no payment information entered. If you're in the accidental new portfolio, you'll click the three lines in the top right corner, and "sign out" at the top of the right side menu.

Simply start the process over, clicking "Sign In" or the three lines in the top right corner to show "Sign In." Then, you'll use the username and password you signed up with to log in to your existing portfolio.

If you forgot your password or the one you thought you initially used is not working, we'll want to reset your password. From the Sign In screen, you'll click the button "Forgot Password?" that's underneath the email and password boxes.

When you click "Forgot Password?" or go to https://app.reihub.net/resetpassword, the system will prompt you to enter an email address. This should be the same email you used to sign up for REI Hub. You'll then click "Send Password Reset Link."

At that point, the system will have sent an email to [email protected] with a secure link to reset your password. The reset password link will be both hyperlinked in the text to immediately reset your password and fully displayed for you to copy and paste into your browser. The email reset link expires after 10 minutes. If you did not request this password reset, please reply to the sent email or contact us at (888)939-6865.

At this point, you'll enter a new password. Once the password is saved, log in again to verify the email and password work. If you have any issues with this, please reach out to [email protected].

If your credit card expired, you changed or closed a bank account, or had insufficient funds, your REI Hub portfolio will show a message that your payment did not process successfully. We will prompt you to enter new card details to continue your REI Hub subscription.

RentRedi or TurboTenant, ​they are resellers of REI Hub's software. RentRedi and TurboTenant set their own pricing and manage the REI Hub subscription for users who purchase through their website, whereas REI Hub will manage the billing and subscription for users who are directly subscribed.

If you are subscribed through RentRedi or TurboTenant and we do not receive payment details, the "Update Payment Method" box will appear the next time you log in. To keep your integrated portfolio, you can update your payment and subscription information on their site. If you enter your payment details in the "Update Payment Method" box, it will subscribe you directly to REI Hub without maintaining the integration.

If you are subscribed through RentRedi or TurboTenant and see this white "Update Payment Method" box, you can reach out to their respective support teams for more information.

In some cases, customers want or need to change their email address, which is done through the Portfolio Access tab.

If you are switching emails through the Portfolio Access tab, add the new email address with full access first. The email is sent from [email protected], and it will have a link to accept the access invitation.

With the new email address, make sure you can log in before removing access to the old email address! We recommend making sure you can log in at least twice with the credentials. Once you've verified you can log in with the new email address, you can remove access to the old email address.

If you've removed access to the old email address and are having issues logging in to your portfolio, please reach out to our support team at [email protected].