REI Hub offers the ability to securely connect to many banks and financial institutions via one of our integrated data providers, Plaid and Yodlee.
How do bank accounts update transactions automatically in REI Hub?
Accounts linked through these providers automatically receive a feed of imported transactions once they post to your bank account. This feature reduces manual data entry and helps ensure you have booked all transactions relevant to your rental business. Recently settled transactions are imported daily, usually overnight.
However, the connection between REI Hub and your bank accounts can sometimes be interrupted. This can happen for a few different reasons; most commonly, security settings can force re-authentication intermittently, or updates to the technology used by your financial institution or the data providers can temporarily pause the connection.
In most situations, a refresh button will automatically appear, and refreshing your connection is enough to fix the issues. Both refreshing your connection and re-establishing the link will retain your transaction history, so no booked transactions are lost. If no refresh is available or if this option fails to resolve the problem, please try these steps below.
To Refresh the Connection on Your Linked Account
1) Navigate to the Banking page and check the Last Verified Date of the account
If the Last Verified date is current (within the last two days), your account does not need to be refreshed.
If our data providers detect an error in the connection, REI Hub will automatically display a refresh button.
2) If present, click the 'Refresh the connection' button
You will be redirected to the data provider's servers to re-enter your login credentials and re-authenticate the account.
If successful, your connection will be refreshed. Recent transactions will be imported, and the 'last verified' date should now be displayed as current. This process can sometimes take up to 24 hours to complete.
3) If you do not see any notification, but your last verified balance date is 3+ days in the past
If you do not see any notification, but your last verified balance date is 3+ days in the past, this typically indicates that the connection to the data provider is still active and in good standing, but that something has delayed or impacted the flow of information from your financial institution to the data provider.
No option to refresh is provided automatically because the data provider has no fresh transaction data to pass at that time. Frequently, the data provider and financial institution will restore transaction data flow on their own without user action required.
If you'd like to refresh the connection to ensure all the data available has been shared, click the "Connections" button in the top right corner of the Banking Page.
You'll see a section from there where each financial institution lists the accounts on that connection, as well as a "Refresh Credentials" button on the right to log in again.
4) If you see a 'Plaid link disconnected' notification
This indicates that the connection with Plaid has been lost and is unrecoverable. Accounts or connections with this notice cannot be refreshed. This can happen for a few reasons, such as online banking updates, account or institution security settings, and unanticipated errors.
To re-link the account(s), you must re-add as new linked accounts and then merge the old account and new account together. The REI Hub support team is happy to assist with the merging process.
To Re-Add and Merge Bank Accounts
First, please go to the Banking page and click Add Account in the upper right:
Select Import a Linked Account.
Set the Transaction Import Start Date for the day after the Last Verified date. This is very important to prevent duplicate transactions!
Select Plaid or Yodlee as the data provider and click Start Import.
Select the bottom option, 'Add additional accounts through a new institution or connection.'
Follow the prompts to find your bank and input your credentials.
Select ALL of your accounts that you want to be linked and import them to REI Hub.
For transactions appearing before the Import Start Date that do not align with your records, you may need to delete or ignore them to maintain accurate balances. This can be done using the batch booking feature in the import feed.
This should result in your bank account's new version(s). If you cannot establish a new successful connection, please reach out to REI Hub support so that we can help investigate further.
Next, we will merge the old version(s) of the account (with its existing transactions) into the new version of the account (with its active connections).
The REI Hub team is happy to merge accounts on your behalf—just let us know at [email protected] or call us at 888-939-6865.
To Merge the Accounts:
From the Banking page, click the edit pencil next to the name of the old account (the one with the inactive connection).
Click the 'Merge' button at the bottom right. A message will pop up notifying you how many transactions will be modified and asking you to select what account to merge the transactions into.
Select the newly imported version of the same account.
If unbooked imported transactions are in the older account, check the box to 'Also transfer unbooked imported transactions.'
Click 'Merge and Delete Account' and confirm.
This consolidates the old and new versions of the accounts. From the Banking Page, you should now only see the one version. Repeat as necessary for any other accounts.
If you see an error message that says, 'These accounts contain imported transactions for an overlapping date range,' this means transactions in the new account are part of a date range that already exists in the old account. To make sure there are no duplicate transactions, open two windows with the old account on one side and the new account on the other, and remove any duplicate transactions from the new account. Once this is complete, you should be able to merge the bank accounts without an error message. If it continues to populate, please reach out to our support team with an explanation of the accounts you're trying to merge and the suspected date ranges that are overlapping.
By following these steps, you can efficiently restore your linked bank connection in REI Hub and maintain a seamless transaction history.
Managing Transactions in REI Hub: Starting from a Specific Date
To ensure only transactions from a specific date (e.g., the beginning of your accounting period) are imported into REI Hub, you have two options:
You can set the Import Start Date when importing your accounts, and this will apply to every account you're connecting as the first date we are bringing over transactions.
If you want to adjust the Import Start Date for only one account, you will set the Import Start Date to today's date. Once you import the accounts, you can click Accounts > Banking > the pencil button next to the name of the account > edit the Import Start Date field for the one, individual account > click Save.
By doing this, only transactions from the selected date forward will be imported into your account.
Still have questions? Reach out to our Support Team via email at [email protected] or call us at (888)939-6865.